BRANCH RELATIONSHIP OFFICER – Axis Bank, Madurai – Tamil Nadu

Axis Bank is looking for Branch Relationship Officer work on Axis dynamic team and embark on a rewarding career journey. InHire is hiring for Customer Service Officer / Phone Banker for Axis Bank Job around Tamil Nadu, with the following job description.

Job Role                                 :           Branch Relationship Officer

Work Vertical                         :           Branch Banking

Job Description:

   Axis Bank, a leading provider of a wide array of financial services in India and globally, is looking to hire Branch Relationship Officers to join their branch banking team at multiple locations in India.

About the Role:

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for,

  • providing financial solutions to customers by offering bank products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
  • They will be required to use their communication skills to add new customers and Cross Sell Bank products.
  • As part of the daily cadence, BROs are required to engage with existing customers of the Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
  • BROs are expected to process customer transactions and Service requests within a defined turnaround time (TAT) and ensure end-to-end closure.
  • BROs may also be posted as tellers as per the organization’s requirements for processing cash transactions of customers.
  • BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, and WhatsApp banking wherever possible

Key Responsibilities:

  • Offering solutions and Cross selling Bank’s retail banking and third-party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
  • Achieve Business budgets as assigned by the organization on a monthly basis consistently.
  • Generating referrals and leads of new customers for the sale of the bank’s products.
  • Promoting the bank’s products by taking part in marketing activities and customer visits outside the branch.
  • Contact existing customers for bringing in more deposits and cross-selling of bank’s products.
  • Timely and accurate processing of customer transactions and requests.
  • Handle customer queries and provide correct solutions to ensure there are no customer complaints.
  • Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
  • Ensure that all audit requirements of the bank are met optimum audit rating.
  • Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
  • Complete all learning activities/training conducted by the bank from time to time.
  • Daily entry of interaction with customers in the bank’s CRM system.
  • Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time


The bank takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

  • Health Insurance
  • Job Training
  • Soft Skill Training
  • Work From Home
  • Team Outings
  • Free Transport
  • Education Assistance
  • International Relocation
  • Free Food

Training and Development        :          

    Axis Bank is one of the best places for freshers and interns because it offers Fintech programs, Young Bankers Programs, Virtual Sales and Relationship Management Programs, and many more. Whether you’re a fresh graduate or a professional with considerable work experience, Axis Bank offers you ample opportunities to grow, upskill, and advance in your career. 

CTC                 :           Upto 4,00,000/- LPA

Eligibility        :         

You must have the optimal qualification as mentioned below;

  • Completed Graduation/ Post-Graduation from a recognized institute

For the successful execution of the job, the candidate should possess the following key skills;

  • Knowledge of banking regulations and norms
  • Maintain a high level of knowledge of banking products and services
  • Good communication (both verbal and written) skills in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship-building skills

Job Location :Madurai.

How do I apply for the Axis Bank Job – Tamil Nadu ?

To apply for this role, simply click the “Apply on employer site” button on this page to submit your application with Axis Bank India.

The recruitment comprises a two-stage process for applicants, including interns and fresh graduates. It selects the best candidates for different banking roles in Axis  Bank’s. Once a candidate is selected, Axis Bank requires them to provide a medical fitness certificate.

Why choose the InHire – HBS?

InHire, from 2017 – Placed on job more than 10,000+ peoples in Banking Sector and IT Sector around India. One of the Best ways for Freshers to Start their career in Banking Sector Job. From graduates and job seekers can get their dream bank job with our tailored program for different private banks across Tamil Nadu and provided guidance and support throughout the interview process. InHire assures the placement of candidates within 7 to 10 days with the perfect day-1 job oriented professional guidance. Register your resume on the apply link to grab your Banking Career Today.

Job Category: Freshers
Job Location: Madurai

Apply for this position

Allowed Type(s): .pdf, .doc, .docx