PHONE BANKING / CUSTOMER SERVICE OFFICER – Axis Bank, Tiruchirappalli – Tamil Nadu

Work Vertical:           Branch Banking

Job Description:

About the Role:

The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

Be the best for our customers by

• Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Ensure process efficiency and effectiveness by

• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like

• Loans and mortgages
• Priority / elite accounts

Qualifications: Optimal qualification for success on the job is:

• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer servive.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

CTC :  Upto 3,00,000/- LPA

Eligibility :         

• Any Graduate can apply
• Age Below 28 Year
• Freshers can apply

Job Location :Tiruchirappalli.

Shift Timing : 24/7 rotational shifts and week offs.

Role: Customer Onboarding – Voice / Blended

Industry Type: Banking

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Key Skills: Strong Communication, Phone Banking, Customer care, Hindi Speaking, Voice.

 Eligibility criteria for Job in Axis  Bank- Tamil Nadu

• Candidates should have a good level of computer literacy.
• Should possess the ability to type quickly and accurately.
• Should pay attention to all details and accuracy

How do I apply for the Axis  Bank Job – Tamil Nadu ?

Candidates can apply for the Senior Officer / Value Banker role in Axis Bank or any other private bank jobs within Tamil Nadu simply by uploading their resumes on InHire.in  / you can also search on Axis Bank’s official site.

After receiving your resume, we will contact you shortly to inform you about more private bank jobs in various locations that are more suitable for your skills and qualifications.

Why choose the InHire – HBS?

InHire, from 2017 – Placed on job more than 10,000+ peoples in Banking Sector and IT Sector around India. One of the Best ways for Freshers to Start their career in Banking Sector Job. From InHire.in graduates and job seekers can get their dream bank job with our tailored program for different private banks across Tamil Nadu and provided guidance and support throughout the interview process. InHire assures the placement of candidates within 7 to 10 days with the perfect day-1 job oriented professional guidance. Register your resume on the apply link to grab your Banking Career Today.

To Apply :

Click Here   :        HIRELY – HBSPL : A Leading Recruitment service provider for Banking and Financial Service Sector around Pan India from 2017.  Or you can also apply in Axisbank.com