Technical Support Associate – IntouchCX, Tamil Nadu / Pan India :

JOB ROLE: Technical Support Associate

About  IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

About the Job

Are you a customer service professional with an interest in technology? If so, this could be the role for you!  We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

CTC                 :           Upto 4 LPA

Job Location                 :           Bangalore ( Candidate from other location must relocate to Bangalore)

As a Technical Support Associate, You Will…

  • Troubleshoot customers’ software application and/or hardware issues via  email, telephone, remote access, and diagnostics.
  • Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
  • Assemble, install and troubleshoot computer hardware, laptops, and notebooks..
  • Install, maintain, and troubleshoot operating systems, and computer applications.
  • Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
  • Manage customer expectations regarding estimated response times
  • Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

As a Technical Support Associate, You Have…

  • A minimum of 6 months of experience of Technical Support with international customers
  • Fluency in spoken English
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Excellent communication skills and high emotional intelligence
  • Excellent Problem Solving and Customer Service Skills
  • Personal interest in consumer electronics and IT related products and services
  • Strong analytical & Interpersonal skills

Benefits of working as a Technical Support Associate:

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

Work Experience  : Freshers /  Experienced can apply

How do I apply for the IT Support Job – Tamil Nadu & Other States?

Candidates can apply for the IT Support jobs within Tamil Nadu and Pan India simply by uploading their resumes on inhire.in

After receiving your resume, we will contact you shortly to inform you about more IT support jobs in various locations that are more suitable for your skills and qualifications.

Also share your resume to info@hirely.in and mention the subject as “Technical Support Associate.”

InHire – HBSPL :

InHire – A Leading Recruitment service provider for IT support associate around Pan India from 2017.

Apply for this position

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